Intelligent eXchange
Intelligent eXchange (iX) provides the ability to deploy IP based telephone extensions as a hosted service to businesses.
The iX Service provides fully functional IP extensions on demand and is delivered from a robust hosted platform. In addition to the basic connectivity, iX is also able to enhance the existing telephony service by delivering functionality from the extensive suite of hosted business applications.
The Hosted Service is designed to allow the customer to focus on their business goals rather than worrying about the ownership and support of its telephone network. The service is delivered from a high availability and fault tolerant multi-tenancy platform over a suitable IP network.
iX-Fone & iX-Fone CE
iX-Fone, a feature rich softphone application, is provided as a natural companion to the iX Service. This enables the customer to deploy a very cost effective, feature rich, telephone extension on every
PC or laptop, avoiding the relatively high costs of IP
Handsets. The iX-Fone CE is used for PDAs.
iX-Console
Operator control of the customer's extensions can be achieved via the iX-Console, an optional fully featured, PC based operator console. The iX-Console offers full interoperability with third party open standard SIP products.
Desktop Handsets
A wide choice of third party SIP phones to suit the customer's needs and budget can also be supplied. iX supports traditional PBX features often not found in competitive IP Telephony products, including: message waiting, caller ID, call transfer, call waiting, call divert and call hold.
Features and Benefits of the intelligent eXchange Service
Feature |
Description |
Benefit |
Existing installed hosted service platform |
Enables rapid deployment, instant capacity uplift and emergency/disaster recovery facilities |
• Rapid response to changing business
requirements |
Fully scalable platform |
Deploy a solution that can expand or contract to match changing business needs. |
• Flexibility on demand.
• Pay for what you need when you need it. |
Provided as a service with no hardware switch requirement or on-premises equipment |
No investment in capital equipment. |
• Moves telephony service cost into known operating costs rather than requiring capital expenditure.
• Removes the disturbance, training issues and costs of hardware and software upgrades. |
Fully supported telephone and business applications provided as a service offering |
No need for specialist in-house skills. |
• No onsite engineering support needed
• Allows customer to focus on core business. |
Known cost of ownership |
Predictable costs that grow as the business grows and reduce as the business contracts. |
• Ease of budgeting. |
Simplicity: one vendor, one solution,
multiple applications, flexible offering |
All business communications services from one single source. |
• Application integration.
• Common interface - greater speed of adoption.
• Reduces issue of support, service levels
and time spent on sourcing solutions.
• Reduced training costs. |
SIP standard based |
The extensions support a wide variety of industry standard SIP phones (see separate datasheet). |
• Avoids being locked into a specific hardware supplier. |
IP Extension Service Telephony Features: |
Hunt Groups |
Multi location working, basic team working - round robin calls to specified devices. |
• Avoids being locked into a specific hardware supplier. |
Forking |
Team working - simultaneous ringing of multiple phones. |
• Avoid delay in answering calls.
• Faster time to answer. |
Message Wait |
Visual indication of new messages. |
• Increased response to incoming messages. |
Calling Line Identity (CLI) |
Name/Number presentation that identifies nature of calling party. |
• Enables selective response. |
Value Added Services
The basic connectivity and IP phone service is part of the suite of hosted business applications and so can be extended with other modules to meet changing business needs.
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Deploying a Hosted/IP Centrex 'virtual' telephony solution rather than purchasing an on-premises PBX solution frees the customer of
capital expenditure costs and ongoing charges for administration support and maintenance.
The Hosted service provides a known cost of ownership whilst allowing the customer to react
rapidly to changing business needs. |
 Download the Intelligent eXchange PDF here
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