Intelligent Number
Calls are to people, not telephone extensions. Using the intelligent Number (iN) service, callers always dial the same number, no matter where the person they want is working - in the office.
iN can make it much easier for people calling your organisation to get hold of the person they need—first time. There's no need for your staff to give out mobile phone numbers or home telephone numbers.
The caller always dials the same number - the intelligent Number of the person they want to speak to. Staff log on to the iN service to pull' calls to their present location when they're available to answer calls. Again, no unwanted calls at unsociable hours! Based on their class of service profile, staff can be registered to take internal calls only, external or international.
iN increases staff effectiveness, enhances customer service and is particularly beneficial where personnel are often away from their desks - perhaps working from home, on-the-move or temporarily working at another office. iN significantly cuts overhead costs by reducing the number of returned calls and costs associated with mobile messaging services.
Optional Upgrade: Team Number
Features and Benefits of the intelligent Number Service
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Personal Numbering |
A Single Contact Number which is treated as the user's virtual telephone number, irrespective of the user's location. |
• Increased contactability.
• Improved customer service.
• Cost savings on voice mail and returned calls |
'Here & Now' Registration |
Simple registration process to 'pull' calls to the user's current location. |
• Ease of use increases user acceptance. |
Register Unavailable |
User registers them self unavailable for calls, e.g. when in meetings. When used in conjunction with the VoiceMail service, the caller can leave a message and the user can be notified of new messages. |
• Enhances work environment by avoiding unanswered ringing phones.
• Ensures a professional call handling scenario. |
Whereabouts Enquiry |
Users can check the availability of colleagues. |
• Allows communications to be made on a more informed basis. |
Call List |
Allows you to review calls that have been made to your intelligent Number. |
• Keeps you better informed about calls
abandoned, calls answered and calls
answered by Alternatives. |
Locations |
Store your personal telephone numbers that you take calls from on a frequent basis, for example, home number, mobile number. |
• Once stored, you can register 'Here and
Now' quickly to these numbers. |
Class of Service Profile |
Settings to specify where you take calls from internal only, external or international. Different time zones can be supported. |
• Provides you with your own customised profile for registration. |
Additional Value Added Capabilities: |
Team Number |
This facility allows the iA user to be a member of more than one team - any size and with members ranging over a wide area. You can configure how calls are distributed within each team. |
• Ideal for bringing staff together who work at different locations, home workers or people on the move. |
Upgrade Options
The iN service is part of the suite of hosted business applications and so can be extended with other modules to meet changing business needs.
Easy Access
The iN service can be managed either via a telephone handset or through a graphical interface using Web Assistant.
Pick A Number
You can use an existing number and forward this to a Spectrum Coms Number or you can choose from our range of geographic and non-geographic numbers to suit your target market.
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The Hosted intelligent Number service provides significant improvements to incoming call handling for office-based staff, mobile workers, teleworkers, home workers and for employees who work from multiple offices or require flexible 'hot-desking'. |
 Download the Intelligent Number PDF here
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