Linked via IP to TeleWare to provide you with iX-Fone - a softphone application or a desktop handset
Voice2email
Turns voice messages into email attachments and places them in your inbox
Web Assistant
A web-based interface to manage voice and fax messages
Value added capabilities
iX-Console
Upgrade your IP Extension for sophisticated operator control
intelligent Number (iN)
One number simplicity allows each member of your staff to have a single
that routes incoming calls to any available handset - anywhere in the world
The following services require (intelligent Number)
Team Number
Create a wide area team where multiple iN users can group together as a team
intelligent Assistant
Route calls to a designated alternative contact when you are unable to answer
On Demand Call Recording
The flexibility to record calls wherever you work - even from your mobile
Instant Conferencing
Improve your team working by holding multi-person conferences instantly
Presence Manager
Inform your colleagues of your availability status and vice versa
Standalone services that can be added to your IP Centrex service or to any PBX:
Fax2email
Drops faxes into your inbox
Corporate Mailbox
Ensure voice mails are professionally handled
Contact Centre
Manage incoming calls to your business with advanced contact centre functionality such as flexible team membership, customisable queuing, longest waiting agent delivery with wrap-up, virtual wallboards
Auto Attendant
Add a web-based tool to build, modify and maintain your own basic attendant applications
Voice Forms
Extend the functionality of Auto Attendant with Voice Form capabilities which allows information to be left in a more structured manner by inviting the caller to respond by speaking the responses to a series of prompts
Interactive Voice Response
Ensure your Voice Response system is professional and easy to use to satisfy your customers and respond promptly to key callers with functionality rich, multi-level applications
"We had heard about the company's excellent reputation and we have been very pleased with their professionalism, through service and the way everything has run so smoothly." The Birmingham Hippodrome
